• Alarm Handling and Escalation: The NOC engineer’s principle role is troubleshooting all the technical and quality related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.

    Client Interaction: Being a NOC engineer means they must regularly interact with the customers. Additionally, they have to treat the customers with diplomacy and politeness. Although the role of the NOC engineer varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.

    Documentation and Reporting: The NOC engineer provides network assistance by working in close contact with the vendors and clients. The NOC engineer must ensure their knowledge base is current and accurate, and all technical issues must be tracked and documented in a detailed format. Many NOC teams use a ticketing system to enable them to update details every minute regarding the current issues being resolved.

     

    Read more: what is NOC engineer


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  • To start a career in IT, you normally require two-to-four-year degree programs in an IT related subject. Some IT team members do start off in help desk positions with much less education and receive training through their employer, however.

    Alongside the right bachelor’s degree, training, and experience, skills considered essential for IT roles include aptitude with Linux and SQL, as well as project management skills, technical support skills, and customer service skills.

    As you progress through an IT career, computer science skills and programming knowledge can help you advance. As such, IT can serve as an entryway to computer science careers. Either way, IT professionals are expected to keep up to date with the latest technologies.

     

    Learn more: difference between information technology and computer science


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  • A help desk technician must have knowledge and experience of computer networks and systems, programs, and mobile devices, but this is not the only requirement. Although desk technicians possess a good understanding of information technology, it is equally important to have soft skills, such as communication skills and recognition of the importance of customer service.

    IT desk technicians are often the first port of call for a client who is experiencing technical issues, and they should act as an extension of the brand. As a consumer, if you have a negative experience with an operator that takes your call, this affects the way you view a brand, and it may persuade you to look elsewhere. Desk technicians should be polite, patient and courteous, and they should also be able to clarify situations and provide useful information and advice.

    Communication skills are vital, not solely to leave a positive impression, but also to bridge the gap between the caller and the technician. Often, desk technicians speak to people who don’t have a technical background, so it’s crucial to be able to break down information and eliminate jargon.

     

    To know more: what does it help desk do


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  • The primary difference is that computer science was originally a sub-branch of mathematics. Computer science deals with the basic structure of a computer and is more theoretical. Hence, it is more malleable in terms of specialization, with the emphasis on math and science. Software engineering is a field concerned with the application of engineering processes to the creation, maintenance, and design of software for a variety of different purposes. A software engineer designs customized applications per the requirements of an organization.

    One of the main benefits of these vocations is that it offers the freedom of freelance engineering.  With the increasing popularity of the gig economy, computer scientist and software engineers are able to reap the benefits as a freelance or contract worker.

    As for which job is the right fit for you, it comes down to your preference. While both professions are computer-related, the emphasis is completely different. Therefore, your interests should be considered then think about where you see yourself ten years from now. We’ll go into more depth about each industry, along with the average computer science salary and software engineer salary.

    Learn more: software engineer vs computer engineer


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  • Freelance Writing

    Freelance writing is a growing industry, and more and more writers are opting to work remotely. There’s a vast number of sites out there that promote freelance writing jobs, and some of them are much more professional and trustworthy than others. Leading examples include:

    • DailyPosts: DailyPosts is an agency specializing in freelance writing. Run by a virtual office, this platform offers all kinds of different jobs, from short articles to long-term writing projects.
    • All Freelance Writing: this site offers you the chance to find writing jobs rapidly based on the desired rate of pay and the date range. Enter your preferences, and you can choose which briefs suit you best.
    • The Shelf: if you’re a budding blogger or you have designs on a career in freelance writing, The Shelf provides access to businesses and employers looking to increase traffic and generate sales using content and influencer marketing.

    Get more info: freelance online


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